Frequently Asked Questions

Review our step-by-step guide to getting started with MamaBear.

How can I see my child’s activity on the grom app?

Once a child is connected to a parent in the MamaBear App you can monitor their Grom App activity.  In order to see your child’s Grom App activity (including their follow requests, followers, live posts, and comments) you must use their Grom App credentials to log in under their name in the MamaBear App.  Once logged in you must open the monitoring option and select what options you would like to monitor and receive notifications for by clicking the toggles on.  All monitoring options are defaulted to off.


Why can I no longer see my Child’s Android Text Messages?

Google has classified MamaBear Family Safety as a “Family Locator” App. Google has prohibited Family Locator Apps the ability to monitor SMS messages; therefore, we were required to remove MamaBear’s Text Message monitoring feature.

Why doesn’t my child’s location update?

A location update originates from the MamaBear app running on the child’s device. MamaBear relies on Android and iOS to “wake up” the app to report a location.
Here are some things to check to make sure MamaBear is woken up as frequently as possible:
– MamaBear is not swiped out of memory on the child’s phone.
– Safe Places are set up for important locations.
– Location services is “on”
– Background refresh is “on”
– Wifi is always kept “on”

Does the app always need to be running?

The app needs to remain on your child’s powered on phone and always logged-in. If the app is deleted from their device, closed out of memory or the phone is off, you will not be able to receive location information. Here’s a quick how-to video to password restrict deleting apps on your child’s Iphone:

How does the customer referral program work?

MamaBear’s customer referral and reward program, Bear2Bear, allows you to share a private link with your favorite friends and give them the gift of MamaBear’s family safety app. You can do this from the share button in the MamaBear app menu. Click Share, select Message, Email or a social media site, as seen on your screen, and send your friend the private link.  

Should you already be a premium subscriber, your expiration will be extended for the additional time.  With each new referral, you will continue to extend your free premium service again and again. Premium service is applied to all family members on the same account. The referral program is for new family registrations only.  If you’d like to add guardians to an existing account, please use the ‘Add Guardian’ option in the app menu.

Learn more about Bear2Bear.

Did Facebook monitoring change?

On May 1, 2015, Facebook made changes to how we and all other partner developers receive information about monitored account activity.  The majority of the Facebook notifications you receive from MamaBear about your child’s Facebook activity will remain the same, with the exception of being aware of new friend connections.  We can no longer share who your child is friends with on Facebook.

If you were monitoring your child’s Facebook account with MamaBear prior to May 1, you’ll need to log back into your child’s Facebook account through your MamaBear app settings with your child’s Facebook username and password. This will confirm you receive all available monitoring features for Facebook, as well as new features when they become available. 

While we regret losing this one part of our Facebook monitoring features, we continue to work toward a partnership with Facebook to allow MamaBear to add a host of new activity features that will make your MamaBear experience even better.  New Facebook monitoring features through MamaBear are the horizon with a robust look into your child’s activity.

Did iOS 8 change how MamaBear works?

In testing iOS 8 on iPhone 4s, the MamaBear team experienced network connectivity issues that would cause some location updates and alerts to be delayed or lost. iOS 8.0.2 seems to have addressed these issues, so please ensure that your child’s phone is running the latest version of iOS.  In addition to staying current with iOS 8, please review these settings on their phone:
1. Be sure Location Services is on by reviewing Settings > Privacy > Location Services.
2. Be sure background app refresh is on for MamaBear from Settings > General > Background App refresh.
3. If your child is auto-updating apps, be sure they are logged in to MamaBear after an update.
4. Ask your child to not “swipe” MamaBear out of memory. MamaBear will still work when out of memory, but will not update as often.

I’m not receiving push notifications

Upon installing MamaBear, you received a prompt asking if you’d like to allow push notifications.  If you said no, here are the instructions to reenable push notifications for MamaBear on iOS devices.
1. Go in to settings/Notification Center and touch on MamaBear.
2. In “Alert Style” touch on “Banners” (middle).  Switch on Sounds.
3. Log Out of MamaBear App (via the menu) and log back in. 

Will MamaBear drain my battery?

The app on the parent’s device will not impact battery life. The app on the child’s device will use more battery resources to collect location information. MamaBear “sleeps” while your child’s phone is stopped and “wakes” back up when your child’s phone is on the move. While all apps running location services impact battery life, we’ve tested MamaBear against other popular apps, and ours proves to be very efficient.

What kind of phone do I need?

Your child will need a data-connected iOS or Android smartphone with GPS for location and driving monitoring. Parents can monitor from an iOS or Android smartphone or tablet. We support iOS 8 or higher and Android OS 4.0 (Ice Cream Sandwich) or higher.

Do I need my child’s social Media log-in INformation?

Yes. You will need your child’s login username and password for monitoring. MamaBear currently monitors Facebook, Instagram, and Twitter. Your child doesn’t need to install MamaBear app on their phone if you only want to monitor social.

Review our step-by-step guide to getting started with MamaBear. 

LET US KNOW if you still have questions, we’ll gladly answer them right away.